Refund Policy

What This Policy Covers

It applies to Frontier one-time payment plans (including Launch, Starter, Growth, Scale, and custom Enterprise), fixed-scope development or consulting projects, managed technical support packages, cloud or productivity services we provision on your behalf when included in an order, domain or DNS-related services when included, and migration or deployment work.

When a Refund May Be Available

We may issue a refund or credit when:

• You were charged twice for the same order
• We made a billing mistake on our side
• We cannot deliver a purchased service due to a failure caused by Frontier
• Applicable law requires a refund

Approved amounts are returned to the original payment method whenever the processor allows it.

What Is Generally Non-Refundable

Once activated, delivered, or substantially performed, the following are typically not refundable:

• One-time service plans after delivery has started
• Engineering hours and consulting already scheduled or used
• Custom development, configuration, and setup already delivered
• Third-party licenses or cloud seats we purchased or activated for you
• Domain registration, renewal, or transfer after submission to a registrar
• Hosting or email setups after the environment is live
• Migration or deployment work that has begun

These items often create immediate cost or irreversible provisioning with vendors, so we cannot unwind them after the fact.

One-Time Payment Plans

Our published plans are one-time payments for a defined scope of work or package. After you purchase and we begin delivery (or after any included advisory hours or deliverables have been used), the plan fee is generally non-refundable. If you cancel before kickoff and no material work has started, unused amounts may be reviewed case by case.

Fixed-Price Projects

Deposits and milestone payments for scoped engineering work pay for discovery, design, and build effort already committed. If a project is cancelled before kickoff and no material work has started, unused prepaid amounts may be reviewed case by case. After kickoff, fees for completed milestones remain due and are not refundable.

Licenses and Third-Party Services

When we provision third-party licenses or register domains through accredited partners, those products follow the provider’s rules. After seats or domains are issued, refunds from Frontier are generally unavailable unless the vendor credits us or law requires otherwise.

Billing Disputes

If a charge looks wrong, contact us within thirty (30) days of the transaction. We will investigate and, if we confirm an error, issue a refund or adjustment.

Refund Timing

When we approve a refund, expect roughly five to ten business days for the funds to appear, depending on your bank or card issuer.

Chargebacks

Please contact Frontier first if there is a billing concern. Opening a chargeback without reaching out may lead us to pause or terminate services while the dispute is reviewed.

Policy Changes

We may update this Refund Policy as our offerings change. The revised effective date will appear on this page when updates go live.

Contact

For refund questions or requests:

• Frontier Payment Solution
• Email: info@frontierpaymentsolution.com
• Website: https://frontierpaymentsolution.com
• Hours: Monday–Friday, 9:00 AM–6:00 PM

We aim to resolve billing issues fairly and quickly while being clear about which digital and engineering services cannot be reversed once delivered.